Frequently Asked Questions
Here are some of the questions that customers flood our email with. Please Read the following below before emailing us, it usually answers all questions
1.How can I get information after I pay for the merchandize?
We will e-mail the tracking # of the express to you after shipped the shoes. Normally it will be 1-2 days after receipt of payment.
2.When and how can I check on my order status?
You can look at the status on the express company's website within 2 days.
3.How do I contact you if I have a question or a problem arises?
We prefer to be contacted by email or chat on the MSN.( brand_778@hotmail.com) to Fannie Chen
4.Do you sell to Teams & organizations in bulk prices?
We can sell most of our basketball & training shoes along with most other shoes to teams & organizations. Contact us for bulk pricing send us the following info: 1. The shoes you want2. The Quantity & size breakdown3. Contact Email address brand_778@hotmail.com 5.How long will it take to receive my order?
It usually, on average, takes 7 business days to receive your order. Some items are shipped earlier. Please note that business days do not include holidays, such as Saturday and Sunday.
6: What methods of payment do you accept?
We accept the wire western union , Credit card ,Moneygram and bank Transfer (T/T).
our payment info :
CITY: KUNMING
STATE(PROVINCE): YUNNAN
COUNTRY:CHINA
FORENAME(FIRST NAME): SHAOXIAN
SURNAME(LAST NAME): CHEN
POST CODE: 650000
Money gram information :
NO 78 XINAN ROAD PUTIAN FUJIAN,CHINA.
FORENAME(FIRST NAME): SHAOXIAN
SURNAME(LAST NAME): CHEN
POST CODE:351100
PHONE: 86-871-5527108
If payment by moneygram. please give me the momeygram info:
Reference number: ( 8 number )
Amount: USD
Sender`s first name:
Sender`s last name:
Our T/T payment info (BANK OF CHINA REMITTANCE INFORMATIONR):
BENEFICIARY INSTITUTION: BANK OF CHINA PUTIAN BRANCH
SWIFT: BKCHCNBJ73C
PAYEE: CHEN SHAO XIAN
BEN`S ACCOUNT: 411757078311
BEN`S TELEPHONE:
PAYEE ADDRESS: NO 778 XINAN ROAD PUTIAN FUJIAN,CHINA
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